Why is FreshBooks raising its prices?
Prices are going up to allow us to heavily invest in FreshBooks. That includes continuously making our platform better by releasing new features and improvements based on feedback from you (our customers). Features like ACH Bank Transfers, PayPal, Other Income, Bank Reconciliation, and Receipt Scanning for bills & expenses highlight the value we’ve delivered to our customers over the past few years.
Overall, we’re committed to building an easy-to-use accounting platform that supports your business as it grows. Here’s what’s already launched in 2022.
Which FreshBooks plans are changing prices?
The pricing change affects our Plus Plans and Premium Plans. The new USD pricing is as follows:
Plus Plans
- Billed monthly = $30
- Billed yearly = $324 (includes 10% discount applied to yearly plans)
Premium Plans
- Billed monthly = $55
- Billed yearly = $594 (includes 10% discount applied to yearly plans)
There is no price change to Lite Plans.
Why are you increasing prices now? What value do I get from this?
Raising our prices allows us to:
- Continuously build new features to support your business
- Release new features and feature updates faster
- Continue to provide industry-leading customer service
- Remain competitive in our market
What if I don’t use all the features?
We know not all businesses have the same needs at the same time. Some businesses may not use features now, but with growth and change, will find them useful down the road. Our pricing plans and features are designed to support you through all the stages of your business’ growth.
Our pricing plans are informed through customer feedback and are structured to better support how our customers manage and run their business.
How will I be notified of a price change?
If your price is changing, FreshBooks will send you an email with details about the price change at least 30 days before the billing date of your price increase.
When will I see these new prices reflected on my bill?
All price increases for new customers will take place starting on September 1, 2022.
Current customers will be notified at least 30 days prior to their price increase.
How long until the price changes again?
Price increases aren’t tied to a calendar schedule, and you will always receive notice well in advance of pricing changes to your account.
Can I keep the old plan price?
You can keep your current plan price for 1 year (which is a 10% discount) by switching from a monthly plan to an annual plan before September 1, 2022.
If you’re on an annual plan, your price increase will take effect at the time of your next annual billing date.
Click here for instructions to access your billing details and to upgrade your account to a yearly plan.
What if I am on promotional pricing?
If you have any promotional discounts on your account, such as 50% off for 3 months, you will continue to receive this percentage discount. However, after September 1, 2022, the discount will be taken off on the new pricing for Plus and Premium plans.
Can I change my subscription?
Yes, customers can upgrade or downgrade their plan at any time. Click for instructions on how to upgrade or downgrade your account.
You can also keep your current plan price for 1 year (which is a 10% discount) by switching from a monthly plan to an annual plan before September 1, 2022. Click here for instructions to access your billing details and to upgrade your account to a yearly plan.
NOTE: Downgrading may result in the loss of features you currently use.
My subscription was cancelled/expired, and I’d like to resubscribe. Can I get the old pricing?
No. You’ll need to reactivate at the current market pricing.
How can I check my billing details?
In your FreshBooks account in the settings menu, click on Billing and Upgrade to see your bill summary, payment details, plan limits, and Receipts. Click here for detailed instructions.
What if I am on a USD plan but do not live in the United States? Will my prices still be raised?
If you live abroad and there is a local currency available, you have the option to call our Support team and migrate to your local currency.
If you live abroad and your local currency is not supported by FreshBooks, your plan in USD will increase.
The price has increased since I started my trial. Can I keep my original price?
All pricing will increase on September 1, 2022. If you upgrade to a plan after your trial, it will be at the current price.
I’m on a 30-day free trial, how will the price increase affect me if I decide to upgrade?
If you upgrade to a monthly plan, all payments made after September 1, 2022, will be at the new price.
If you upgrade to an annual plan before September 1, 2022, you can lock in the current price (plus a 10% discount) for a year.
I’m on a 30-day free trial but have already upgraded to a paid plan. How does the price increase affect me?
If you are on a monthly plan, all payments made after September 1, 2022, will be at the new price. If you upgraded to an annual plan before September 1, 2022, you have locked in your current price until your next payment date.
If you’ve upgraded to a monthly plan but want to switch to yearly, click here for instructions to access your billing details and to make the switch before September 1, 2022.
If FreshBooks is raising prices to adapt, maybe I should too. But how?
Every business is different, and there are many things to take into account around raising your prices. To help, we’ve written this great article about what to consider when deciding to increase your rates or subscription pricing.
I still have questions about my plan or bill outside of what this FAQ page covers.
If you have specific questions about your bill or plan that aren’t covered in this FAQ, please reach out to your account manager if you have one or email Customer Success.